Emotional Health & Wellbeing

Understanding mental health can be hard. Everyone feels down or a bit low sometimes or stressed or anxious but if negative feelings don’t go away or are too much for you to cope with then it may help to talk to someone. Nobody chooses to have mental health issues but with the right support you can get better.

There are lots of different organisations that can help you with the way you feel. Please see below for local services and further down for national organisations. 


Local Support for Children and Young People

Suffolk's Children and Young People's Emotional Wellbeing Hub

Suffolk County Council launched the Emotional Wellbeing Hub in May 2018, during Mental Health Awareness Week.

The Emotional Wellbeing Hub is free and provides information, advice, and guidance if you are a young person who needs emotional wellbeing support or if you are concerned about the emotional wellbeing and mental health of a child or young person aged 0-25 years. This may include feeling low or anxious, or you may want to talk about self-harm or bullying. The hub is there to support you.

You can find more information on the Suffolk Infolink website or call the helpline: 0345 600 2090  

The Source is a website for young people to access information, advice, and guidance on issues they may face in their everyday lives. Visit: www.thesource.me.uk/wellbeing

Chat Health is a confidential text service provided by the school nursing team during term time, Monday to Friday 9am – 4.30pm for help about a range of issues.  Text a school nurse on 07507 333356.

Suffolk Young People's Health Project (also known as 4YP) is a local charity, which provides and co-ordinates services that improve the social, emotional, and physical health and wellbeing of young people in Suffolk, aged 12-25.

They work from a drop-in centre in Lower Brook Street in Ipswich and also throughout the county, including in many schools.

They have a service called Ask the Expert which provides online 1:1 support for young people. Ask the Expert is available Monday to Wednesday, 5pm to 7pm. Visit http://www.4yp.org.uk/ to find a link to the Ask the Expert online chat.


CAT (Children and young people's Action & Transformation)

The CAT Network aims to improve mental health services for children and young people in Suffolk and they meet in Ipswich on the last Wednesday of the month, 5:30 -7:30pm. There is a wide range of ages in the current group (13-25) but all are welcome.

For more information please contact the group:

Email: cat.group@Suffolk.gov.uk

Text: 07525 313662

Moodwise website to support young people

A new website called Moodwise, which provides a wealth of information about emotional wellbeing to 16-25 year olds in Suffolk, has been launched by Public Health Suffolk and Children and Young People Services thanks to funding from the Eastern Academic Science Network Hub.

Moodwise makes it easier for young people to find national and local emotional wellbeing resources and tools. It asks a simple set of questions to direct young people to the most relevant support relating to five key areas: anxiety, depression, stress, anger and loneliness. 

No personal information is collected and all content is NHS approved and has been quality assured by a clinician.

Visit www.moodwise.co.uk 


New Suicide Prevention Resources for young people and families

A new fold-out card is available to support Suffolk’s young people with their mental health and emotional wellbeing. Titled ‘Is Life Getting Too Much?’ the pocket-sized card has been co-produced with young people to provide support for those who are, or know of someone experiencing suicidal thoughts or feelings, offering information and tips about how to keep well, talk to someone they are worried about, and seek support.

The card has been specially designed to link to the countywide Suffolk Life Saver Suicide Prevention campaign.  

If you would like to request copies of the card, please contact healthandwellbeing@suffolk.gov.uk Or you can download it from The Source website - for young people, where further information and advice can be found.

Professionals and families can find a new ‘Suicidal feelings in children and young people’ information, advice and guidance page on the Emotional Wellbeing Gateway Website, as well as other emotional wellbeing support. Visit www.emotionalwellbeinggateway.org.uk  



Kooth provides free, safe and anonymous online counselling and emotional wellbeing support to young people in Suffolk, aged 11-18 years (up to 19th birthday).

The Kooth service is available 365 days a year, from 12 noon until 10 pm weekdays and from 6 pm until 10 pm weekends, and offers young people:

  • Virtual drop-ins and chat sessions with qualified counsellors, therapists and support workers

  • Peer-to-peer support

  • Live moderated forums with other young Kooth members, and

  • A wide range of self-help articles.

Young people can seek support or advice from Kooth, on the go through their mobile device, about any topic they wish. This could be help coping with exam stress or bullying, seeking help for an eating disorder, dealing with suicidal thoughts or handling sexual abuse.

Visit: www.kooth.com


Other websites and resources you may find helpful:

  • New Emotional Wellbeing Gateway – information and support to help you and your family stay mentally well.
  • Childline - information about mental health and a free helpline 0800 1111
  • NHS Moodzone - lots of practical advice, interactive tools, videos and audio guides to help you feel mentally and emotionally better.
  • MIND A-Z Mental Health - a list of mental health topics to help you understand.
  • Young Minds - the UK’s leading charity fighting for children and young people's mental health.
  • The Mix - support for under 25s on mental health and other life topics.
  • BBC - My Mind and Me - lots of information, advice and videos around stress, anxiety and mental health.
  • Papyrus - the national charity for the prevention of young suicide.      
  • NSPCC - advice and support around mental health.
  • Anna Freud Centre - our mission is to transform the experience of children, young people and their families with mental health.
  • Samaritans - offer support and advice to anyone experiencing feelings of distress, despair or considering suicide and their free helpline is available 24 hours a day. Call 116 123 from any phone.