Emotional Health & Wellbeing


undefinedPartners in Suffolk- NHS West Suffolk Clinical Commissioning Group (CCG) and NHS Ipswich and East Suffolk CCG, GPs, Suffolk County Council, charities, schools, young people, parents and carers have created a plan to help children, young people and families with their emotional, behavioural and mental health needs. You can read more about it here,

 visit the Healthy Suffolk website 


Introducing Suffolk’s Children & Young People’s Emotional Wellbeing Hub

The hub is a central point of contact for people who are concerned about the mental health of a child or young person aged 0-25.

  • A new online referral form for professionals and families who are concerned about a child or young person’s emotional wellbeing and mental health.

  • A consultation helpline for expert advice about emotional wellbeing and mental health issues relating to children & young people aged 0-25 years, in East & West Suffolk.

  • A team of Emotional Wellbeing Practitioners will identify the right course of action to help a child or young person experiencing poor mental health.

 providing a simple process for GPs, health practitioners, professionals, parents, and carers to refer a child or young person to mental health support services.

You can contact the new Emotional Wellbeing Hub on: 0345 600 2090, open Monday to Friday 8am – 7.30pm or 

Make a referral online

East and West Suffolk Mental Health and Emotional Wellbeing Ten Year Strategy 2019-2029


Emotional wellbeing support services

  • Visit the Emotional Wellbeing Gateway website for practical advice on common mental health issues, such as, anxiety, stress, depression, eating disorders, and self-harm. Access the directory of local organisations and community services to support children, young people, and families.


The Source - is a website for young people to access information, advice, and guidance on issues they may face in their everyday lives. The site includes a link to Ask the Expert (provided by Suffolk Young People's Health Project - 4YP) which provides online 1:1 support for young people. Ask the Expert is available Monday to Wednesday, 5pm to 7pm.

Visit The Source website

Chat Health - provides young people and families with a confidential text service by the school nursing team. Available Monday to Friday 9am – 4.30pm for help about a range of issues. Text a school nurse on 07507 333356.


Reports about children and young people’s emotional wellbeing in Suffolk

Two reports called “My Health, Our future” from Healthwatch Suffolk, highlight the emotional challenges young people face, both inside and outside of school.

Almost 14,0000 young people aged 11-19 were surveyed in 2017 and 2018 about important issues including self-harm, cyber-bullying, sleep problems and the difficulties young people have in finding the right support to help them cope.

The report was commissioned through the Suffolk Children’s Emotional Wellbeing Group as part of work to deliver the Suffolk Emotional Wellbeing Transformation Plan (EWB2020).



MindEd is a free resource and is aimed at both families and professionals regarding children and young people’s mental health. 

MindEd is an e-learning tool led by Health Education England and supported by the Department of Health and Education.  The resource is quality assured by clinical experts and is suited for use by schools, children’s care homes, health professionals, social care, families, advocates and many more. It offers specific modules around autism, learning disabilities and behaviour that challenges.

For further information, visit the MindEd website


Kooth Online Counselling and Emotional Wellbeing Service for 11 – 18 years (up to 19th Birthday)

Kooth is a free online counselling and emotional wellbeing support service for young people in Suffolk, aged 11 – 18.

Young people can now access online counselling through their mobile device, 365 days a year.

 Young people can book virtual drop-ins or chat sessions with qualified counsellors and therapists,  get support from others in the ‘Kooth online community’ and access a wide range of self-help materials.

Counselling for coping with exam stress or bullying, help with an eating disorder, dealing with suicidal thoughts or handling sexual abuse are some of the topics that young people are worried about.

Kooth is backed by  NHS Ipswich and East Suffolk and NHS West Suffolk Clinical Commissioning Groups, and Public Heath Suffolk, and is helping to improve local mental health services.

For more information, visit the Kooth website