Emotional Health & Wellbeing

Partners in Suffolk are working together to deliver the Children and Young People’s (CYP’s) Emotional Wellbeing Transformation Plan (EWB 2020). They are working to establish a joined-up, family focused response to all children, young people and families presenting with emotional, behavioural or mental health needs.


The plan has been developed with both NHS West Suffolk Clinical Commissioning Group (CCG) and NHS Ipswich and East Suffolk CCG, GPs, Suffolk County Council, charities, schools, young people, parents and carers and is based on Five Big Ideas and Ten Priorities which will be delivered over the next five years.

For more information visit the Healthy Suffolk website 


Introducing Suffolk’s Children & Young People’s Emotional Wellbeing Hub

A key priority in the Emotional Wellbeing Transformation Plan, was to develop a new multi-agency team offering a central point of contact for people who are concerned about the mental health of a child or young person aged 0-25, through a new Emotional Wellbeing Hub. The new Emotional Wellbeing Hub Service was launched to the public during National Mental Health Awareness Week in May (2018), and provides:

  • A new online referral form for professionals and families who are concerned about a child or young person’s emotional wellbeing and mental health.

  • A consultation helpline for expert advice about emotional wellbeing and mental health issues relating to children & young people aged 0-25 years, in East & West Suffolk.

  • A new multi-agency team of Emotional Wellbeing Practitioners to ensure a more collaborative way of working that identifies the right course of action for successful intervention with a child or young person experiencing poor mental health.

The new Emotional Wellbeing Hub service replaces the current NSFT (Norfolk & Suffolk Foundation Trust) Access and Assessment Service for 0-25-year old’s in East & West Suffolk, providing a simple process for GPs, health practitioners, professionals, parents, and carers to refer a child or young person to mental health support services.

You can contact the new Emotional Wellbeing Hub on: 0345 600 2090, open Monday to Friday 8am – 7.30pm.

Make a referral online


Other useful emotional wellbeing support services

Emotional wellbeing Gateway website Also, part of the Emotional Wellbeing 2020 Transformation Plan, the website assists professionals and families, with:

  • Information and resources about emotional wellbeing support.

  • Practical advice and guidance pages on common mental health issues, such as, anxiety, stress, depression, eating disorders, and self-harm.

  • A directory of local organisations and community services that offer emotional wellbeing support to children, young people, and families.  

For more information visit the Emotional Wellbeing Gateway website   

The Source - is a website for young people to access information, advice, and guidance on issues they may face in their everyday lives. The site includes a link to Ask the Expert (provided by Suffolk Young People's Health Project - 4YP) which provides online 1:1 support for young people. Ask the Expert is available Monday to Wednesday, 5pm to 7pm.

Visit The Source website

Chat Health - provides young people and families with a confidential text service by the school nursing team. Available Monday to Friday 9am – 4.30pm for help about a range of issues. Text a school nurse on 07507 333356.


Reports about children and young people’s emotional wellbeing in Suffolk

Two reports called “My Health, Our future” from Healthwatch Suffolk, highlight the emotional challenges young people face, both inside and outside of school.

Almost 14,0000 young people aged 11-19 were surveyed in 2017 and 2018 about important issues including self-harm, cyber-bullying, sleep problems and the difficulties young people have in finding the right support to help them cope.

The report was commissioned through the Suffolk Children’s Emotional Wellbeing Group as part of work to deliver the Suffolk Emotional Wellbeing Transformation Plan (EWB2020).



MindEd is a free resource and is aimed at both families and professionals regarding children and young people’s mental health. 

MindEd is an e-learning tool led by Health Education England and supported by the Department of Health and Education.  The resource is quality assured by clinical experts and is suited for use by schools, children’s care homes, health professionals, social care, families, advocates and many more. It offers specific modules around autism, learning disabilities and behaviour that challenges.

For further information, visit the MindEd website


Kooth Online Counselling and Emotional Wellbeing Service for 11 – 18 years (up to 19th Birthday)

A new free online counselling and emotional wellbeing support service for young people in Suffolk, aged 11 – 18, was launched on World Mental Health Day (on October 10).

Called Kooth, young people can now access online counselling through their mobile device, 365 days a year.

The Kooth service offers young people bookable virtual drop-ins or chat sessions with qualified counsellors and therapists, peer-to-peer support, moderated forums with other young members of the ‘Kooth community’ and a wide range of self-help materials.

Young people can use the service to seek support or advice on any topic they wish, from coping with exam stress or bullying, seeking help for an eating disorder, dealing with suicidal thoughts or handling sexual abuse. There are no thresholds or barriers for young people on receiving help from Kooth.

Kooth has been commissioned by NHS Ipswich and East Suffolk and NHS West Suffolk Clinical Commissioning Groups, and Public Heath Suffolk, as part of the ongoing commitment to improving local mental health services.

For more information, visit the Kooth website