Emotional Wellbeing- Adults

This page contains links to useful resources and places to find information around emotional and mental wellbeing for adults in Suffolk.


First Response: 24/7 Mental health helpline in Suffolk and Norfolk

Freephone: 0808 196 3494

The 24/7 helpline, run by Norfolk and Suffolk NHS Foundation Trust (NSFT), offers immediate support for mental health difficulties during the Coronavirus pandemic and will be open to anyone of any age in Norfolk or Suffolk regardless of whether or not they are an existing NSFT service user. The helpline is staffed by mental health professionals from NSFT. It will provide reassurance, self-help advice, support and signposting. 

The line will also be open to other healthcare professionals such as GPs, ambulance and social care staff who need to make referrals or seek advice when working with people undergoing mental health difficulties.

Callers will hear a recorded message instructing them to press either 1 or 2, depending on whether they are a professional or member of the public, and will then be connected to a mental health practitioner.

For more information, visit www.nsft.uk/helpline

Healthy Suffolk

Looking after your emotional wellbeing, mental and physical health is incredibly important, and never more so than during the current coronavirus COVID-19 situation.

Having good mental health helps us to feel resilient and able to face life’s challenges. It can also help us feel healthier and happier and there are often some simple ways to achieve this.

To find a whole host of resources, please visit the Healthy Suffolk website.

MIND: Mental health and wellbeing during Coronavirus crisis

Mind have information on the Coronavirus and your wellbeing on their website giving advice on how to manage in these extraordinary times. Topics include practical advice on social distancing and self-isolation as well as information on how to take care of your own mental health and wellbeing.

Visit the MIND Mental Health and Wellbeing website


Teaching Your Teen To Manage Uncertainty

Teaching Your Teen To Manage Uncertainty aims to tackle:

  • The issues and uncertainties that teens are facing as a result of the COVID-19 pandemic, and how best to deal with them.
  • How the COVID-19 pandemic and school closures mean that 2020 was the most disrupted academic year in 75 years.
  • Useful techniques that parents can use to help their teens cope with the stress of exam cancellations and home learning, such as emotional reasoning or virtual socialising.
  • Ways for parents to talk to their teen children to help them improve their mental health and wellbeing during the pandemic.

Home, But Not Alone

A new Suffolk-focused community service has been set up to support people who need help during the COVID-19 pandemic.

Called ‘Home, But Not Alone’, the service has been launched to help connect people who want to volunteer in their communities with neighbours who are most in need.

The telephone number for those in genuine need of help is freephone 0800 876 6926 and will be staffed from 9am to 5pm, seven days a week.

Learn more about the 'Home but not alone' service

Coronavirus and your wellbeing

You might be worried about coronavirus (COVID-19) and how it could affect your life, including having to stay at home and avoid other people.

This might feel difficult or stressful, but there are lots of things you can try that could help your wellbeing. 

This information is to help you cope if:

  • you are feeling anxious or worried about coronavirus

  • you are staying at home and avoiding public places, following Government advice that we should stay at home as much as possible 

  • you are self-isolating because you, or someone you live with, has symptoms of coronavirus. Self-isolating means that you stay home and keep away from other people.

And it covers:

You might also find these links helpful:

Practical advice for staying at home

If you're staying at home or indoors more than you usually would, this advice may help:

  • Think about your diet. Your appetite might change if your routine changes, or if you're less active than you usually are. Eating regularly and keeping your blood sugar stable can help your mood and energy levels. See our tips on food and mood for more information.

  • Drink water regularly. Drinking enough water is important for your mental and physical health. Changing your routine might affect when you drink or what fluids you drink. It could help to set an alarm or use an app to remind you. See the NHS website for more information about water, drinks and your health.

  • If you are self-isolating, you can ask someone to drop off essential food items for you. If they do this, ask them to leave food at your doorstep, to avoid face-to-face contact with each other.

  • You may find that supermarkets and online delivery services feel busier than usual at the moment. If you're feeling anxious about going to the supermarket or arranging an online delivery, it might help to try some of our self-care tips for anxiety, such as breathing exercises.

  • You might be able to order repeat prescriptions by phone. Or you may be able to do this online using an app or website, if your doctor's surgery offers this. You could download the free NHS App and search for your surgery, although some surgeries aren't on the app yet. 

  • Ask your pharmacy about getting your medication delivered, or ask someone else to collect it for you. This will usually be possible, although if it's a controlled drug the pharmacy might ask for proof of identity. Make sure anyone collecting medication knows if they have to pay for it. The NHS website has more information about getting prescriptions for someone else and checking if you have to pay for prescriptions.

  • Be careful about buying medication online. You should only buy from registered pharmacies. You can check if a pharmacy is registered on the General Pharmaceutical Council website. See our page on buying medication online for more information. 

  • Ask about having appointments by phone, text or online. For example, this could be with your counsellor, therapist or support worker.

  • Ask your therapist how they can support you, for example if you're struggling with not seeing them face to face.

  • If you are spending a lot of time at home, you may find it helpful to keep things clean and tidy, although this is different for different people.

  • If you live with other people, keeping things tidy might feel more important if you're all at home together. But you might have different ideas about what counts as 'tidy' or how much it matters. It could help to decide together how you'll use different spaces. And you could discuss what each person needs to feel comfortable. 

  • Cleaning your house, doing laundry and washing yourself are important ways to help stop germs spreading, including when there are warnings about particular diseases. The NHS website has advice about how to stop germs from spreading. And the UK Government website has advice about self-isolation which includes information about household cleaning.

  • Your energy costs will probably rise if you're at home more than you usually would be. Think about how you can manage your energy use, or how to cover any higher bills. You could also ask your energy provider about any support they offer, for example if you can sign up to their priority services register. If you're worried about money, our page of useful contacts for money has details of organisations who may be able to help. 

Working from home

If you have a job which is possible to do from your home, you may be working from home a lot more than usual. You might find this situation difficult to get used to.

If you have children, you may also need to look after them if they are no longer going to school or college.

For adults who can work from home:

  • If you have an employer who has asked you to work from home, you can ask them about any policies they have for home working.

  • You can also ask them to help with setting things up at home, like any technology you might need.  

  • Mind's Workplace Wellbeing team has more tips for people working from home, including advice if you manage others while working remotely.


Dealing with the Death of a loved one during the Coronavirus Pandemic

People who have experienced the death of someone close often describe experiencing difficult or challenging feelings and thoughts, the social distancing measures required due to Covid-19 may also result in additional feelings and thoughts.  The British Psychological Society have put together this guide to help you to Support Yourself and Others  through this traumatic time.